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SHIPPING

General rule: packages are shipped within 48 hours of receiving payment, with the services of a qualified shipping company with tracking number.

Whichever shipping method you choose, we will provide you with a link so you can track your order online.

Shipping costs include packaging and handling costs.

We recommend that you group all your items in the same order. We cannot combine two different orders and the shipping costs will be applied to each individually.

We are not responsible for damage to the package after shipping, but we do our best to protect all fragile items.

The boxes are larges and your items will be well protected.

THE COST OF SHIPPING COSTS IS CALCULATED AFTER YOUR  DESTINATION CHOISE (SHIPPING ADDRESS)

SECURE PAYMENTS

Online payments are protected on SSL encrypted systems. Protection guarantees for your data.

CONDITIONS AFTER SALES

If there is a problem, what can I do ?

1) Problem within 24 hours of delivery: package damaged

All our products are shipped in sturdy packaging. If you notice any damage at the time of delivery, it is important you write "DAMAGED PACKAGE" on the courier's delivery note and you take photos.

You must inform us of the problem within 24 hours of delivery by e-mail: info@buyonmars.shop, attaching the delivery note and / or invoice and problem photos. We will give you instructions on how to handle any product returns.

2) Problems between 48 hours and 15 days of delivery

If you have a problem with a product, you will need to send the photos to info@buyonmars.shop. We will give you instructions on how to handle any product returns.

3) Wrong or mismatched product

We will accept replacement of the wrong products. You must inform us of the problem within 24 hours of delivery, we will chech the photos you must send us to info@buyonmars.shop We will give you instructions on how to handle any product returns.

4) Warranty - Technical assistance after 15 days from delivery

All products have a 2 year manufacturer's warranty from the date of delivery, except in the case of perishable products or health and hygiene products. Defects caused by negligence, impact, misuse or tampering, incorrect wear, are not included. In the case of technology products, the warranty does not cover virus removal, program recovery or disk reinstallation. In the event of a claim for which the warranty claim is justified, the product will be repaired, replaced or returned in accordance with the law. Shipping costs are at your expense.

The warranty will be void:

- if a detail of the warranty or of the purchase documents are modified, altered or replaced;

- if the identification number or the product under warranty is tampered with or repaired without our prior written authorization.

To take advantage of the guarantee, you must notify info@buyonmars.shop by e-mail, indicating:

- full name and address;
- a copy of the purchase document;
- product description and identification codes;
- description of the product problem;
- photos attached for visible damage.

The warranty covers only manufacturing defects and in no case wear or improper use. Only products with manufacturing defects will be refunded, so pay close attention to signs of wear, impact.

After verification we will provide you with instructions on how to proceed, with written permission.

5) Packaging for possible return

The reinforced cardboard box packaging must be properly prepared, including the product in its original well sealed packaging. Include a copy of the purchase document.

Once the products have been received, we will carry out the checks on the product together with the supplier / manufacturer.

After verification we will provide you with instructions on how to proceed, with written permission.

Shipping address for returns:

Gruppo Professionisti - Buy on Mars Service
Via Prato Marino n. 4 / D
52045 Foiano della Chiana (Arezzo) Italy

6) Authorized return and / or refund of the product

Any return, replacement or refund must be authorized in writing by Gruppo Professionisti Srl - Buy on Mars.

In the event of a refund request, the refund will not be authorized if:

- the product shows evident signs of improper use, unjustified damage or arrives in poor condition;

- the product is delivered without packaging, with damaged packaging or with transport labels that make the packaging unusable;

- the product is delivered with missing parts or accessories or the problem description is not present.

Once the products have been received in our warehouse and checked their status, following our authorization we will refund the amount according to the payment method used or by bank transfer. Please note that the refund process may take a few weeks before the goods received have been checked.

7) What happens if the product / order is not collected ?

When an order has not been collected by the recipient, it will be returned to the warehouse.

The shipment of the order and its return to the warehouse involve transport costs. Shipping costs are at your expense. As a result, you will receive a refund corresponding to the return of your order, minus the shipping costs for the return. This process can take a few weeks.

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